The terms and conditions set out below are effective from the date of publication or change. Please read these terms and conditions carefully before using the online casino OGLuck. Your registration and use of the online casino OGLuck indicates your acceptance of these terms and conditions.
The online casino OGLuck, hereinafter referred to as the "Casino", is owned and operated by OGLuck Limited, a company licensed under the laws of Curacao. OGLuck Limited is licensed and regulated by Antillephone N.V. OGLuck Limited has the registration number 13975837 and is registered at the address: 85 Great Portland Street, London, United Kingdom, W1W 7LT. The user is solely responsible for knowing the existing laws and regulations of his/her jurisdiction regarding online gambling.
Changes to Terms and Conditions
These terms and conditions are valid indefinitely. These terms and conditions may be changed by the owners and/or employees of the "Casino" when such a need arises. New terms and conditions are valid from the moment they are published on this page. The "Casino" will do its utmost to notify users of important changes. Please check the terms and conditions regularly to learn about changes in a timely manner.
Restrictions
The "Casino" only accepts users from those countries and geographic regions where online gambling is permitted by law. The user must ensure that he/she complies with the laws and regulations governing gambling in the region of his/her residence. The user is solely responsible for failure to comply with such laws and regulations.
Only persons who have reached the age of 18 or the age required to participate in online gambling according to the laws of the place of residence are allowed to play in the "Casino". Users from the following countries are prohibited from registering an account in the "Casino": United Kingdom, Curacao, Malta.
The "Casino" reserves the right to request proof of reaching the required age to play from the user, as well as to block the account of users who could not provide proof of reaching the age that allows them to participate in gambling.
The "Casino" reserves the right to block (temporarily or permanently) the account of a user who intentionally uses offensive, degrading and obscene words addressed to the support service and other employees of the "Casino". In this case, the user is obliged to withdraw all funds from the game account within 72 hours.
Available currencies
The following currencies are available in the "Casino": USD ($). The user can use up to 3 currencies. Changing the selected currencies is technically impossible. In this regard, we recommend that you carefully consider the choice of currencies for your account. Re-registration is prohibited even if it is necessary to select a different currency.
Taxes and fees
The user is solely responsible for paying all necessary fees and taxes on winnings provided for by the legislation of the country or region of his residence.
We reserve the right to impose the costs of processing transactions on the user if he has not completed a threefold turnover of the deposit amount before withdrawing funds. The commission in this case will be 15% of the withdrawal amount. Also, the absence of a threefold turnover of the deposit may be grounds for canceling the withdrawal request. This decision is entirely at the discretion of the "Casino" and is not subject to revision.
Game rules
The user confirms that he knows the rules of the game he plays. Responsibility for knowing the payout percentages and the logic of the games lies entirely with the user. If the user does not know the rules of the game he is going to play, he can use the demo mode and/or study the information presented in the game interface.
Disclaimer of warranties
The User acknowledges that playing at the "Casino" may result in loss of funds. "Casino" does not bear any responsibility for any financial losses incurred by the user as a result of playing at the "Casino".
"Casino" takes all possible measures to protect the user's personal data and provides this data only to the parties involved in providing gambling services at the "Casino". Despite this, "Casino" does not bear any responsibility for how this information will be handled by third parties, such as game providers or payment systems. The handling of the user's personal data by such third parties occurs in accordance with their terms and conditions. The list of data that the Casino may provide to third parties is specified on the Privacy page.
The Casino is not responsible for any hardware or software defects, loss of internet connection or any other technical problems that may limit the user's access to the Casino or interrupt their play.
In the event that a circumstance arises where a bet is confirmed and a win is paid out in error, the Casino reserves the right to cancel all confirmed bets containing errors or to correct the error by recalculating all bets at the conditions that should have been available at the time the bet was placed in the absence of errors.
If the Casino mistakenly credits a user's account with winnings that do not belong to them, whether due to technical reasons, errors in the payout tables, human error or otherwise, that amount will remain the property of the Casino and will be deducted from the user's balance. If a user has withdrawn funds that do not belong to him/her before the Casino becomes aware of the error, the amount mistakenly paid will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by the user to the Casino. In case of incorrect crediting, the user is obliged to immediately notify the "Casino" by e-mail.
The "Casino", its owners, employees, partners, game providers and payment systems:
- do not guarantee that the software or the website are fit for purpose;
- do not guarantee that the software and the website are free from errors;
- do not guarantee that the website, payment methods and/or games will be available without interruption;
- are not liable for any damages, costs or expenses, whether direct, indirect, incidental or otherwise, arising in connection with the user's use of the website or participation in the games.
The user acknowledges that the "Casino" is the final decider on whether he/she has violated the terms and conditions of the "Casino" in a way that will lead to the suspension or permanent blocking of the account user.
Circumstances and situations not regulated by these rules and conditions may be considered in favor of the "Casino".
Use of the account
Each user has the right to create only one game account. The creation of more than one account by the same user may lead to the deletion of all user accounts and the cancellation of all cash payments. The user must not provide anyone with access to his account or allow third parties to use the "Casino" from his account. The "Casino" may only be used for personal purposes and must not be used to obtain any commercial profit.
When filling out the registration and profile fields, the use of offensive language and obscene words, as well as any commercial or advertising information is not allowed. If such violations are detected, the user's account may be limited or blocked.
Fraud Policy
The Casino has a strict anti-fraud policy. If a user is suspected of any fraudulent activity, or their actions correspond to the following:
- participation in any collusion with other users;
- development of strategies aimed at obtaining winnings dishonestly;
- fraudulent actions against other online casinos or payment systems;
- refund or refusal of payments on credit/debit cards;
- provision of forged documents;
- other types of fraud;
- or the user is declared bankrupt in the country of residence;
- or the user provided false information during registration;
in such a case, the Casino reserves the right to close all user accounts and cancel all cash payments. This decision is entirely at the discretion of the Casino and the user will not be notified of the reasons for such a decision. The Casino reserves the right to notify the necessary authorities if fraudulent activity is detected by the user.
The Casino has the right to request documents from any user to confirm their identity. The user may be required to take a "selfie" with the document in hand and confirm the date when this "selfie" was taken. Modification of documents and "selfies" using any special software is strictly prohibited. If the requested documents are not provided by the user within one month of their request, the Casino reserves the right to confiscate the remaining balance of the user and block their account.
Cooperation
Partners must not offer any user, directly or indirectly, an incentive or benefit (including, but not limited to, the payment of money) for using the services provided by the Casino (for example, providing bonuses from the affiliate commission). Otherwise, "Casino" reserves the right to block the partner's account and suspend all payments.
Partners are prohibited from using advertising and promotion methods that violate moral standards and the laws of the countries in which the promotion is carried out. Any types of spam and distribution of advertising using malicious or other unwanted software are also prohibited.
In case of inactivity for more than 3 months, "Casino" reserves the right to block the partner's account. In this case, all earned funds will be paid in full. Inactivity, in this case, means the absence of new registrations and / or deposits for one quarter of the calendar year.
Account replenishment
"Casino" provides a number of ways to replenish the account balance. To top up the account, the user can use credit and debit cards Visa, Mastercard, Mir, as well as all kinds of e-wallets, online banking and cryptocurrencies.
The user can only use their own credit/debit card or other payment method to top up their balance. When depositing via a bank card, a card verification procedure may be required.
The minimum deposit amount is $5.00. Some payment methods may have a higher minimum deposit amount, depending on the requirements of the payment system.
Withdrawal
The minimum withdrawal amount is $15.00. Some payment methods may have a higher minimum withdrawal amount, depending on the requirements of the payment system. If the requested withdrawal amount exceeds the payment system limit, the payment will be made in parts. Withdrawal requests begin processing immediately upon receipt, however, the withdrawal process may take up to five business days when using some payment systems.
Each user can make up to two withdrawals per day and up to seven per calendar week. Withdrawal requests that violate this limit will be cancelled and the user will be notified via email. If the amount of funds withdrawn by the user must be split into several payments to meet the limits of the payment system, such payments will be considered as one withdrawal, provided that the user did not make a deposit in between and/or no bets were made from the account.
Withdrawals are made to the same accounts, accounts, e-wallets and cryptocurrency wallets from which the deposit was made. Exchange transactions, when the user deposits the balance using one method and withdraws funds using another, are prohibited.
The Casino reserves the right to verify the user's identity before processing the withdrawal and to delay the payment for the time required for such verification. In the event that the user has provided false data, he may be completely denied payment, and his account may be blocked. If such a decision is made, the user will be notified by email.
The maximum amount of payments to the user is $3000 per day, $10000 per week and $30000 per month. Exceptions can be made for users with a high account level and in some individual cases.
Withdrawal time to e-wallets ranges from a few seconds to 15 minutes. Withdrawals to credit and debit cards, as well as via bank transfer, can take up to 5 banking days. The time for checking the account before payment, if necessary, is up to 24 hours on weekdays and up to 72 hours on holidays and weekends.
Bonus policy
Any bonuses, incentives, lotteries, jackpots and tournaments are offered at the discretion of the "Casino" and can be canceled or changed at any time without notice.
All bonuses in the "Casino" are provided on the terms specified in the bonus information. All bonuses of the "Casino" are non-sticky and do not increase the user's balance until full wagering. Bonuses are wagered only in slot machines (slots) with an RTP of 96% and below. The wagering period is counted from the moment of receiving the bonus or receiving winnings from free spins. Bonuses are wagered without conversion - a bonus in EUR is wagered only when playing in EUR.
The levels received by the user in the online casino OGLuck are saved forever. Conditions for obtaining a level, the size of the cashback, gifts for reaching a level and the exchange rate of points can be changed at any time without notice.
The GMT+3 time zone is used for tournaments and lotteries, as well as for the operation of bonuses and incentives.
In tournaments with the "Winning Multiplier" discipline, purchased bonus games are not taken into account. The minimum win to receive points is $30. The higher the win, the more points you get. If you win $100 or more, the additional coefficient is X1.1, $300 and more - X1.2, $1000 and more - X1.3, $3000 and more - X1.4, $10000 and more - X1.5.
The amounts of the won jackpots, as well as information about the winners, are not disclosed for privacy reasons.